Customer Service Representative - State Farm Agent Team Member

State Farm; Carrollton (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Team at Joshua Bradburn in the Dallas area seeks a Customer Service Representative to deliver exceptional service, handle inquiries, and support daily agency operations.

You will assist with policy changes, process claims, maintain records, and work with a close-knit team focused on community and growth.

Qualifications

• Clear communication and strong interpersonal skills.
• Detail-oriented and able to multitask in a busy environment.
• Previous customer service experience preferred.
• Bilingual Spanish preferred to assist diverse clients.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Since opening my agency in 2021, I’ve built a close-knit, family-oriented team of four where collaboration, support, and shared success are at the heart of everything we do. Before starting my agency, I spent 14 years with Schaub in financial advisory, which gave me a strong foundation in helping clients plan for their futures — a skill I bring into my work every day. Originally from Indiana, I’ve also lived in Los Angeles and now call the North Dallas suburbs home, where my wife and I are raising our two young boys, ages 7 and 4.

Community involvement is a big part of who I am, both personally and professionally. I serve on the Board of Directors for the YMCA and Boys & Girls Club, am active with the PTA and Rotary Club, and coach youth sports including little league, football, and basketball. Giving back and staying connected to the people we serve is something I value deeply.

Our office culture reflects that same family focus. We’re a tight-knit group that loves celebrating milestones together — from potlucks and holiday parties to supporting one another inside and outside of work. In addition to a supportive team environment, we offer opportunities for financial growth, including profit sharing (1% when agency goals are met) and frequent bonuses for sales performance.

If you’re looking for a career where community, family, and teamwork matter — and where your hard work is rewarded — this could be the perfect opportunity for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Joshua Bradburn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.