Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Grand Junction (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Training & development

Advancement opportunities

Job summary

Brumelle Insurance Agency seeks a Customer Service Representative to deliver exceptional experiences and support a growing insurance business in Grand Junction, Colorado.

You will handle inquiries about policy options, changes, billing, and claims, coordinate with team members, and help customers plan their protections. This role requires strong communication, attention to detail, and the ability to learn new software and licensing processes.

Qualifications

• Previous experience in a customer service role.
• Ability to obtain insurance licensing in Colorado (Property & Casualty, Life & Health)
• Exceptional communication skills across all channels - written, verbal, and attentive listening.
• Organizational and multitasking abilities.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Collaborative spirit, thriving in a dynamic team environment.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel and CRM systems.
• Strong computer skills with the ability to accurately enter, update, and retrieve customer information in multiple systems.
• Ability to learn new software and technology quickly and follow established processes.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage changes, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Customer service

Communication

Multitasking

Problem solving

CRM systems

Microsoft Office

Education

Colorado insurance licensing (P&C, Life & Health)

Tools

Outlook

Microsoft Word

Microsoft Excel

CRM systems

Job description

Responsive recruiter

Replies within 24 hours

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

Role Description

As a Customer Service Representative with Brumelle Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage changes, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• 401K
• Hourly pay
• Health benefits
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Previous experience in a customer service role.
• Ability to obtain insurance licensing in Colorado (Property & Casualty, Life & Health)
• Exceptional communication skills across all channels - written, verbal, and attentive listening.
• Organizational and multitasking abilities.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Collaborative spirit, thriving in a dynamic team environment.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel and CRM systems.
• Strong computer skills with the ability to accurately enter, update, and retrieve customer information in multiple systems.
• Ability to learn new software and technology quickly and follow established processes.

About The Agency

Sean brings over 20 years of experience in the insurance industry and has proudly served as a local State Farm Agent and business owner for more than 15 years. Supported by a dedicated team of eight, Sean’s agency is committed to delivering exceptional service and fostering a positive workplace environment.

We offer on-the-job training to help you grow and thrive in your role, along with health benefits, a 401K plan, paid time off, and sick pay to support your well-being and work-life balance.

If you’re ready to join a team that values your growth and contributions, we’d love to connect with you!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $20.00 - $25.00 per hour

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Grand Junction, CO And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.