Receptionist - State Farm Agent Team Member

State Farm Agent; Grand Junction (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

Sean's State Farm Agency in Grand Junction, CO is seeking a friendly receptionist/team member to deliver prompt, accurate customer service. You will handle inquiries about insurance availability, coverage, billing, and policy changes alongside a dedicated team.

The role emphasizes communication, organization, and proactive problem-solving in a busy environment. Compensation ranges from $19.00 to $21.00 per hour, with benefits including health insurance, PTO, and 401(k).

Qualifications

• Previous experience in a receptionist or customer service role.
• Exceptional communication across written, verbal, and listening.
• Organizational and multitasking abilities.
• Proactive problem-solving for customer inquiries.
• Collaborative team player with a positive attitude.

Responsibilities

• Provide prompt, accurate, and friendly customer service across inquiries about eligibility, coverages, policy changes, transfers, claims, and billing.
• Maintain a strong work ethic and commitment to success daily.

Tools

Microsoft Office

CRM systems

Multi-channel communication

Organizational skills

Problem solving

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance and financial service products.

Benefits

• Health insurance
• Paid time off
• Training & development
• 401(k)

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive

• 401K
• Hourly pay
• Paid time off (vacation and personal/sick days)

Requirements

• Previous experience in a receptionist or customer service role.
• Exceptional communication skills across all channels - written, verbal, and attentive listening.
• Organizational and multitasking abilities.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Collaborative spirit, thriving in a dynamic team environment.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel and CRM systems.
• Strong computer skills with the ability to accurately enter, update, and retrieve customer information in multiple systems.
• Ability to learn new software and technology quickly and follow established processes.

About The Agency

Sean brings over 20 years of experience in the insurance industry and has proudly served as a local State Farm Agent and business owner for more than 15 years. Supported by a dedicated team of eight, Sean’s agency is committed to delivering exceptional service and fostering a positive workplace environment.

We offer on-the-job training to help you grow and thrive in your role, along with health benefits, a 401K plan, paid time off, and sick pay to support your well-being and work-life balance.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $19.00 - $21.00 per hour

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Grand Junction, CO And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.