Customer Service Representative - State Farm Agent Team Member

Shawn Mccarty - State Farm Agent; Fairfield (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shawn Mccarty - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for insurance policies in a fast-paced agency environment.

You will respond to inquiries, assist with policy changes, and coordinate with the team to ensure customer satisfaction. The role emphasizes accuracy, empathy, and proactive problem-solving to help community members secure their coverage needs.

Qualifications

• Strong communication and interpersonal abilities are essential for helping customers understand policies and services.
• Attention to detail and multitasking capabilities are necessary to handle inquiries, updates, and claims efficiently.
• Previous customer service experience is preferred, indicating comfort in a fast-paced environment.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented & multitasking

Customer service experience

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Shawn Mccarty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.