Customer Service Representative - State Farm Agent Team Member

Sarah Shay - State Farm Agent; O’Fallon (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Hiring Bonus

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Sarah Shay - State Farm Agent is seeking a Customer Service Representative Team Member to deliver exceptional service, answering policy questions and assisting with changes while coordinating with the agency team to support community members.

You will handle inquiries, process claims, and maintain accurate records with a friendly, empathetic approach. Training and development opportunities are available for motivated individuals.

Qualifications

• Good communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Hiring Bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Sarah Shay - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.