Customer Service Representative - State Farm Agent Team Member

Brandon Tate - State Farm Agent; Germantown (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Brandon Tate - State Farm Agent in Germantown, TN seeks a Customer Service Representative to deliver exceptional service within a supportive team. You will assist customers with policy-related questions, changes, and claims while maintaining accurate records and building relationships with community members.

The role emphasizes a responsive, empathetic approach, attention to detail, and the ability to balance multiple tasks in a growing local agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent, I worked as a State Farm team member and previously owned and operated a landscaping company. My background in both business ownership and insurance has given me a strong appreciation for hard work, customer service, and creating opportunities for people to succeed.

Giving back to the community is important to me, and our agency is committed to staying involved and supporting local organizations and initiatives whenever possible.

Our agency offers unlimited PTO, a life insurance benefit, licensing costs paid up front, and a strong commitment to work-life balance. I believe that when people feel supported and trusted, they can do their best work and enjoy building a rewarding career.

Our culture is laid-back, positive, and team-oriented. While we work hard and hold ourselves accountable, we also believe in being flexible and understanding when life happens. I'm looking for someone who brings a positive attitude, strong integrity, and a willingness to learn and grow. If you're looking for a workplace where you can grow professionally while enjoying what you do, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brandon Tate - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.