Customer Service Representative - State Farm Agent Team Member

James Brauns - State Farm Agent; New Caney (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

James Brauns - State Farm Agent in New Caney, Texas, is seeking a Customer Service Representative to enhance customer experiences in our fast-growing agency. This role involves answering inquiries, assisting with policy changes, processing claims, and maintaining customer records.

The ideal candidate will have excellent communication skills, attention to detail, and multitasking abilities. Join us to be part of a motivated team where collaboration is key, and growth opportunities abound.

.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to handle multiple tasks simultaneously.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency opened in June 2025 and is growing fast, with a small team of full‑time and part‑time members. We value collaboration, integrity, and opportunity. Our office culture is energetic, motivated, and goal‑driven. We offer paid time off, paid holidays, birthdays off, and full licensing reimbursement. We’re looking for a sales‑focused team member who’s hungry to learn, coachable, and ready to hit the ground running with a positive, can‑do attitude.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with James Brauns - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.