Customer Service Representative - State Farm Agent Team Member

Davis McCord - State Farm Agent; Germantown (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Job summary

Davis McCord - State Farm Agent in Germantown, TN is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of a local insurance agency. You will handle inquiries, help customers with policy changes, and coordinate with teammates to meet community needs.

This role emphasizes strong communication, attention to detail, and a customer-first mindset, with opportunities for advancement within a small, supportive team that values work-life balance

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal

Detail-oriented and multitask

Previous customer service experience

Job description

Benefits

• License Reimbursement
• Simple IRA
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free food & snacks

ABOUT OUR AGENCY

I have been with State Farm since 2017 and opened my agency in 2021. I graduated from the University of Mississippi with a degree in Marketing and proudly served for nine years in the United States Air Force and Mississippi Air National Guard. My wife, Anna, and I live in Germantown with our rescue dog, Olive. Outside of work, I enjoy golfing and spending time with family and friends.

Building relationships in our community is one of my favorite parts of the job. I serve as a Board Member for Collierville YoungLife and am a member of the Germantown Area Chamber of Commerce. Our agency has also been recognized through State Farm's Ambassador Club and Honor Club, and we’re passionate about helping customers protect what matters most.

Our agency offers a Simple IRA, a strong commitment to work-life balance, a dog-friendly office, and plenty of stocked snacks to keep the team fueled throughout the day. We’ve built a close-ket, family-oriented culture where people enjoy coming to work, supporting one another, and having fun while making a difference.

If you’re looking for a positive environment where relationships matter and teamwork comes first, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Davis McCord - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.