Customer Relations Representative - State Farm Agent Team Member

Davis McCord - State Farm Agent; Germantown (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Free food & snacks

Job summary

Davis McCord - State Farm Agent in Germantown, TN is seeking a Customer Relations Representative. You will generate exceptional client experiences, resolve inquiries, maintain client records, and coordinate with agency teammates to meet community needs.

This position offers a competitive salary, flexible schedule, Simple IRA, license reimbursement, bonus based on performance, paid time off, plus ongoing training and development within a supportive, dog-friendly office culture.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks

ABOUT OUR AGENCY:

I have been with State Farm since 2017 and opened my agency in 2021. I graduated from the University of Mississippi with a degree in Marketing and proudly served for nine years in the United States Air Force and Mississippi Air National Guard. My wife, Anna, and I live in Germantown with our rescue dog, Olive. Outside of work, I enjoy golfing and spending time with family and friends.

Building relationships in our community is one of my favorite parts of the job. I serve as a Board Member for Collierville YoungLife and am a member of the Germantown Area Chamber of Commerce. Our agency has also been recognized through State Farm's Ambassador Club and Honor Club, and we're passionate about helping customers protect what matters most.

Our agency offers a Simple IRA, a strong commitment to work-life balance, a dog-friendly office, and plenty of stocked snacks to keep the team fueled throughout the day. We've built a close-knit, family-oriented culture where people enjoy coming to work, supporting one another, and having fun while making a difference.

If you're looking for a positive environment where relationships matter and teamwork comes first, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Davis McCord - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.