Customer Service Representative - State Farm Agent Team Member

Jesse Mesa - State Farm Agent; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jesse Mesa - State Farm Agent in Miami is seeking a Customer Service Representative to reinforce the agency's focus on exceptional customer experiences. Ideal candidates are motivated, positive, and detail-oriented individuals eager to help community members.

In this role, you will handle inquiries, provide policy information, and assist with claims. Competitive salary, performance bonuses, and a friendly team culture that values training and development are offered.

Qualifications

• Must have strong communication skills.
• Ability to multitask effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my State Farm agency four years ago after spending nearly a decade with Enterprise Rent-A-Car, where I worked my way from Management Trainee to Branch Manager. My background in leadership, customer service, and team development helped prepare me to build an agency focused on helping people while creating opportunities for others to grow and succeed.

I played Division I baseball at the College of Charleston and recently married my wife, Nathia. Outside of work, I enjoy staying active in the community and supporting local softball and Little League baseball teams. Building relationships and giving back to the community are important parts of both my personal and professional life.

Our agency currently consists of five team members, including both sales and service professionals. We offer PTO, paid holidays, ongoing training and development, and a strong commitment to work-life balance. We believe in investing in our team members and providing the tools, coaching, and support needed to build a successful long‑term career.

Our culture is friendly, laid‑back, and family‑oriented, while still maintaining a strong focus on growth and performance. We work hard, support one another, and celebrate success together. I'm looking for individuals who are motivated, positive, hardworking, and eager to grow both personally and professionally. If you're looking for an opportunity to make an impact, develop your skills, and be part of a team that genuinely enjoys working together, we'd love to meet you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jesse Mesa - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.