Customer Service Representative - State Farm Agent Team Member

Kim Nava; Fort Lauderdale (FL); In loco; USD 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Bonuses

Descrizione del lavoro

Kim Sipowski Nava Agency in Fort Lauderdale, FL seeks a full-time Customer Service Representative to support a State Farm agent team. You will handle calls, emails, and inquiries, educating clients on insurance options and renewals, while contributing to a high‑quality customer experience.

Compensation ranges $50,000–$60,000 per year with bonuses and benefits. Join a collaborative, growth‑oriented office that values relationships with clients and teammates.

Competenze

• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal and listening.
• People-oriented and able to relate to clients and team members.
• Detail oriented with strong organizational skills.
• Proactive in problem solving and follow-through.
• Able to learn computer functions and basic software tools.
• Able to work effectively in a team environment.
• 2-20 and/or 2-15 licenses are preferred, but not required to start.

Mansioni

• Establish customer relationships and follow up with customers as needed.
• Answer incoming calls, respond to emails, handle customer questions, and resolve complaints.
• Use a needs-based review process to educate customers about insurance options.
• Review upcoming renewals, explain premium changes, and assist customers considering leaving the agency.

Conoscenze

Customer focus

Communication skills

People skills

Detail oriented

Problem solving

Computer literacy

Team player

Insurance licenses

Descrizione del lavoro

Customer Service Representative - State Farm Agent Team Member

Full Time in Fort Lauderdale - FL

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary

Are you looking for a career and not just a job? Do you enjoy working with people and establishing relationships not only with your clients but with the people you work with? Do you value a healthy work/life balance while at the same time like setting goals and are excited by being challenged? If you responded yes, this is the job for you.

Responsibilities

• Establish Customer relationships and follow up with the customers, as needed
• Answer incoming calls, respond to emails, handle customer questions, and resolve complaints.
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Review upcoming renewals, explain premium changes, and assist customers considering leaving the agency.

Benefits

• Salary pay with potential for bonuses
• Unlimited PTO

Qualifications

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• 2-20 and/or 2-15 licenses are preferred, but not required to start.

About our Agency

Kim Sipowski Nava opened her agency in 1990. We have an energetic team that loves working together as well as accomplishing goals together. Not only do we love working together, we enjoy getting to know our clients and serving their insurance needs. In our office we never stop learning and things are constantly changing. Building strong relationships with our clients and our co-workers is foundational to doing the job well.

Compensation $50,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.