Customer Service Representative - State Farm Agent Team Member

Charles Garrett Jr - State Farm Agent; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Charles Garrett Jr - State Farm Agent is seeking a Customer Service Representative in Los Angeles to deliver exceptional service, answer inquiries, and help customers protect what matters most. You will work with a collaborative team and grow with the agency.

The role emphasizes accuracy, strong communication, and a willingness to learn. We offer benefits including health and dental insurance, 401(k), PTO, licensing reimbursement, and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 1996 and currently lead a team of five full-time professionals. Before becoming a State Farm agent, I worked as an Auto Underwriting Supervisor, giving me a strong foundation in the insurance industry. I attended California State University, Northridge, where I earned a Bachelor's degree in Economics.

Our agency is committed to building lasting relationships with the customers and community we serve. We take pride in providing knowledgeable guidance and exceptional service to help customers protect what matters most.

We offer health and dental insurance, a 401(k), paid time off, sick leave, bereavement leave, a mental health day, licensing reimbursement, and opportunities for long-term career growth. We believe in supporting our team both personally and professionally.

Our culture is collaborative, supportive, and focused on continuous improvement. I'm looking for someone who is self-motivated, enthusiastic, a fast learner, and enjoys working both independently and as part of a team. If you're eager to grow your career and make a meaningful impact, we'd love to meet you.

Role Description:

As a Customer Service Representative with Charles Garrett Jr - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.