Customer Service Representative - State Farm Agent Team Member

Jay Puccio - State Farm Agent; Fairmont (WV); On-site; USD 25,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Growth potential within agency

Job summary

Jay Puccio - State Farm Agent in Fairmont, WV is seeking a Customer Service Representative to support clients with their insurance and financial service needs. You will establish relationships, answer inquiries, and educate customers on insurance options through a needs-based approach.

The role emphasizes delivering friendly service, meeting sales goals, team collaboration, and ongoing licensing requirements to support Home, Life, and Health products.

Qualifications

• Track record of meeting sales goals or quotas preferred.
• Excellent written, verbal, and listening communication.
• People-oriented with strong organizational skills.
• Self-motivated, detail oriented, and proactive.
• Dedicated to providing outstanding customer service.
• Able to work in a collaborative team.
• Ability to multi-task and relate to customers effectively.
• Property & Casualty license or ability to obtain.
• Life & Health license or ability to obtain.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly service covering inquiries, billing, policy changes, transfers and claims.
• Educate customers on insurance options using a needs-based approach.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products.

Skills

Communication skills

Sales goals

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Team player

Multi-tasking

Relating to customers

Licensing: P&C

Licensing: Life & Health

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $25,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Fairmont, WV and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none