Customer Service Representative - State Farm Agent Team Member

Shannon Fortune; Fairbanks (AK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Job summary

Shannon Fortune - State Farm Agent in Fairbanks, AK is seeking a friendly Customer Service Representative to deliver outstanding service to local customers seeking insurance and financial products. You will build relationships, answer inquiries, and maintain accurate records while supporting the agent team.

Ideal candidates are detail-oriented, have strong communication skills, and enjoy helping people. Prior customer service experience is preferred; training and advancement opportunities are

Qualifications

• Customer-focused mindset with ability to build relationships.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational abilities.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service orientation

Communication skills

Multitasking

Interpersonal skills

Job description

Benefits:

• Flexible schedule


• Opportunity for advancement


• Paid time off


• Parental leave


• Signing bonus


• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Shannon Fortune - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.