Customer Service Representative - State Farm Agent Team Member

Danmcnallyinsurance; Edinboro (Erie County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Free food & snacks

Job summary

Daniel McNally- State Farm is seeking a Customer Service Representative to join a local agency team. You will deliver exceptional service, handle inquiries, and support policyholders across all products.

The role offers base salary with commission potential, opportunities for advancement, and a friendly work environment focused on customer care and community service.

Qualifications

• Experience in customer service or related role.
• Excellent communication and interpersonal skills.
• Ability to multitask and attention to detail.
• Preferred prior insurance industry experience.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Ability to multiline across all insurance policies offered by State Farm for commission in addition to base salary.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Job description

Benefits:

• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Free food & snacks

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products. If you enjoy a small business atmosphere with a work and family life balance this opportunity is for you.

ROLE DESCRIPTION:

As a Customer Service Representative with Daniel McNally- State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.


• Ability to multiline across all insurance policies offered by State Farm for commission in addition to base salary.

QUALIFICATIONS:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.