Customer Service Representative - State Farm Agent Team Member

Don Middleton - State Farm Agent; Denver (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Don Middleton - State Farm Agent is seeking a dedicated Customer Service Representative to support policyholders and contribute to a growing local agency in Denver. You will handle inquiries, help with policy changes, process claims, and maintain accurate client records while delivering friendly, community-focused service to build lasting relationships.

Join a close-knit team offering professional development, a flexible schedule when goals are met, and opportunities for advancement as we

Qualifications

• Excellent verbal and written communication.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Detail orientation

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2015 and is a close-knit team of four with a strong foundation in experience and collaboration. Before becoming an agent, I worked in logistics sales with Caterpillar and bring over 25 years of experience with State Farm, which helps guide how we support both our customers and our team.

I’m a graduate of the University of Denver and originally from Illinois. I’m a proud parent of three and grandparent to seven, and family is a big part of my life. Outside of work, I enjoy playing guitar and staying involved in music. Giving back is important to me, and I stay active in the community by volunteering with organizations like Swallow Hill Music and Heavenly Peace.

For our team, we offer professional development opportunities, a flexible schedule when goals are met, a Simple IRA, and health benefits to support both personal and professional growth.

Our office culture is fun, supportive, and family-oriented. We’re looking for someone who is highly motivated, coachable, and brings a positive, “can-do” attitude—someone who’s ready to contribute, grow, and be part of a team that enjoys working hard and winning together.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Don Middleton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.