Customer Service Representative - State Farm Agent Team Member

Don Guzman - State Farm Agent; Stockton (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Job summary

Don Guzman - State Farm Agent in Stockton, CA is seeking a Customer Service Representative to deliver exceptional service to policyholders and community members. You will handle inquiries, build relationships, and coordinate with the team to support the growth of the agency.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Benefits include Simple IRA, health insurance, license reimbursement, PTO, and opportunities for

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2004 and currently lead a close-knit team of four. Before becoming a State Farm agent, I worked in B2B sales with Gateway Computers. As the company was winding down, an opportunity with State Farm came along and ultimately led me to build a new career in agency ownership. Outside of work, I'm a proud dad of two adult daughters and enjoy hiking, cooking, golfing, and spending time with family.

Giving back is important to our agency, and we're especially involved with local youth sports organizations and enjoy supporting young people in our community.

Our agency offers health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. After one year with the agency, team members also receive unlimited PTO, providing even greater flexibility.

Our culture is friendly, supportive, and focused on growth. I'm looking for someone with excellent customer service skills who is motivated, outgoing, and personable. Most importantly, I want someone who is hungry to keep learning, improving, and becoming the best version of themselves.

ROLE DESCRIPTION:

As a Customer Service Representative with Don Guzman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.