Customer Service Representative - State Farm Agent Team Member

Taylor Maciaszek - State Farm Agent; Pingree Grove (IL); Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Descripción de la vacante

Taylor Maciaszek - State Farm Agent seeks a Customer Service Representative to enhance customer experiences within the agency. Ideal candidates excel in communication and possess a detail-oriented nature, helping customers with inquiries, policy changes, and claims processing.

This role focuses on generating exceptional customer service while supporting team members and anticipating community needs. If you are a motivated individual eager to become part of a high-performing team, we'd love to connect with you!

Formación

• Strong communication skills essential for assisting customers.
• Detail-oriented mindset to maintain accurate records.
• Experience in customer service preferred.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Conocimientos

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Descripción del empleo

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency is a high-performing, growing team of nine with a strong focus on delivering an exceptional customer experience. I’ve been a State Farm agent for 10 years and have been with the company for 18 years, starting my career right out of high school. That experience has helped shape a deep understanding of the business and a passion for developing a successful, customer-focused team.

I’m married with two kids, and we stay very involved in our community, including participating in the Polar Plunge fundraiser each year. Giving back and staying connected locally is an important part of who we are.

For our team, we offer PTO, a Simple IRA with a 3% match, group life insurance, individual and office-wide bonus opportunities, and a strong focus on work-life balance.

Our office culture is friendly, supportive, and results-driven. We’re focused on continuous improvement and creating the best possible experience for our customers. As we continue to grow, we’re looking for someone who is motivated, positive, and excited to be part of a high-performing team that values both success and service.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Taylor Maciaszek - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.