Customer Service Representative - State Farm Agent Team Member

Richard Ramirez - State Farm Agent; Dallas (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Flexible schedule

Wellness resources

Free uniforms

Bonus based on performance

Opportunity for advancement

Competitive salary

Company parties

Job summary

Richard Ramirez State Farm in Dallas, TX seeks a Customer Service Representative to build lasting customer relationships and provide expert insurance guidance. You will present tailored policy options, assist with licensing progress, and support a collaborative in-office team.

The role emphasizes a dynamic, supportive office culture, competitive salary with commissions, and ongoing training and advancement opportunities. This is an in-person position in a energetic, team-focused environment.

Qualifications

• Bilingual in Spanish and English required to serve a diverse community.
• Licensed (or working toward) Texas Property & Casualty license is required.
• Experience in insurance sales or customer service is a plus.

Responsibilities

• Build and nurture customer relationships to drive loyalty and growth.
• Offer personalized, expert insurance recommendations and explain policies clearly.
• Resolve customer issues with empathy and efficiency, ensuring satisfaction.
• Collaborate with team to maintain smooth in-office operations.

Skills

Bilingual in Spanish and English

Customer relationship skills

Sales-oriented mindset

Education

Texas Property & Casualty license (in progress)

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Free uniforms

Ready to Make an Impact? Join Us as a Customer Service Representative at Richard Ramirez State Farm!

Are you passionate about building meaningful relationships, driving success, and being part of a team that celebrates wins? At Richard Ramirez State Farm, we're not a call center! We are a vibrant family of energetic, focused, and fun professionals who support each other and strive for excellence every day.

If you want a rewarding career where your efforts truly matter, and you're ready to bring your enthusiasm and skills to a place that values YOU, this is your opportunity!

Why You'll Love Working With Us:

• Dynamic & Supportive Team: Join a close-knit group that celebrates achievements, supports your growth, and fosters a positive, inclusive environment.
• Real Impact: Help customers find insurance solutions that protect what matters most, improving lives every day.
• Career Growth: Sharpen your skills, take on new challenges, and advance your career with ongoing development.
• Vibrant Office Culture: Experience an energetic workplace where your contributions are recognized and your enthusiasm is contagious.
• Fun Team-Building: Monthly outings, team lunches, and workshops help you connect and grow with colleagues beyond work.
• Competitive Pay & Commission: Enjoy a solid base salary plus generous commissions -your success equals your rewards!
• Quarterly Team Promotions: We celebrate wins with quarterly promotions when team goals are met -because we grow stronger together.

Your Role as a Customer Service Representative:

You'll be the heartbeat of our agency-building strong, lasting customer relationships while delivering expert insurance advice tailored to their needs. Be the trusted advisor helping our customers navigate the day-to-day needs and insurance questions. You'll proactively introduce products and services that make a real difference. Collaboration with your teammates ensures smooth, efficient operations.

What You'll Be Doing:

• Build and nurture customer relationships that drive loyalty and growth.
• Offer personalized, expert recommendations.
• Resolve complex customer issues with empathy and efficiency.
• Use your insurance knowledge to confidently explain and sell policies.
• Consistently meet or exceed sales goals with a results-driven mindset.

Who You Are:

• Bilingual in Spanish and English -your language skills help us serve a diverse community (REQUIRED).
• Licensed (or working toward licensing) in Texas for Property & Casualty (REQUIRED).
• Prior State Farm agency experience (PREFERRED).
• Experience in insurance sales or customer service representative is a plus!
• A natural leader and relationship-builder with positive energy.
• Goal-oriented with a proven ability to exceed targets.
• Excited to work in a collaborative, in-office environment.