Customer Service Representative - State Farm Agent Team Member

Van Nguyen; Charlotte (NC); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Descripción de la vacante

Van Nguyen - State Farm Agent in Charlotte, NC, seeks a Client Service Representative to build relationships and deliver excellent service. In this role, you will assist clients with their insurance needs, support underwriting, and help with office operations. A bilingual proficiency in English and Spanish is required. The agency promotes a supportive culture with career growth opportunities, including transition into sales roles after obtaining the necessary licensing. Join a positive, goal-driven team!

Formación

• Bilingual in English and Spanish is required.
• P&C license preferred but not mandatory.
• Experience in insurance is a plus.

Responsabilidades

• Build relationships with clients and deliver excellent service.
• Handle inbound calls and assist with customer needs.
• Follow up on billing and policy questions.
• Support underwriting and client servicing.
• Help develop referral-generating initiatives.
• Assist with day-to-day office operations.

Conocimientos

Bilingual in English and Spanish

Goal-oriented

Strong communicator

Organized

Solution-focused

Educación

P&C license, or motivation to obtain one

Descripción del empleo

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Build Real Relationships. Grow a Real Career.

At Van Nguyen's State Farm agency, you won't just be answering phones — you'll be the reason clients feel protected, heard, and valued. We're a family-oriented office where people take ownership, grow into leadership, and build lasting careers.

Why You'll Love It Here

We know great people have options. Here's what sets us apart:

• Flexibility — we trust you to manage your time
• Autonomy — space to take initiative and make an impact
• Growth — a clear pathway into higher-earning sales roles
• Supportive culture — a positive, goal-driven team that invests in you

A Built-In Path to More

This role is designed as a launchpad. As you build your knowledge and confidence, you''ll have the opportunity to transition into a sales position, take on more responsibility, and grow your income through performance and commissions.

No P&C License? No Problem.

You can start right away in a support role. Once you complete your Property & Casualty licensing course, we''ll reimburse the cost — because we're serious about your success.

What You'll Do

• Build relationships with clients and deliver excellent service
• Handle inbound calls and assist with customer needs
• Follow up on billing and policy questions
• Support underwriting and client servicing
• Help develop referral-generating initiatives
• Assist with day-to-day office operations

What We're Looking For

• Bilingual in English and Spanish (required)
• P&C license, or the motivation to obtain one — we''ll support you
• Insurance experience is a plus, but not required

You’ll Thrive Here If You're:

Goal-oriented, a strong communicator, organized, solution-focused, and someone who genuinely enjoys helping people.