Customer Service Representative - State Farm Agent Team Member

Luisa Samuel; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k)

Bonus based on performance

Free food & snacks

Job summary

Luisa Samuel - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences, educate customers on insurance options, and support the growth of the local agency.

You will handle inquiries, develop leads, schedule appointments, and maintain accurate records while working with a supportive team in a fast-paced environment. Bilingual Spanish is required to serve a diverse community.

Qualifications

• Sales experience preferred and track record of meeting goals.
• Interest in marketing products and services based on customer needs.
• People-oriented and detail oriented.
• Proactive problem solving and ability to learn computer functions.
• Able to work in a team environment and collaborate with others.

Responsibilities

• Use a needs-based review to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests and maintain accurate records.

Skills

Sales experience

Quota attainment

Excellent interpersonal skills

Excellent communication skills

Bilingual Spanish

Team player

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k)
• Bonus based on performance
• Free food & snacks

Bilingual Spanish- English Required

Your Career. Your Future. Unlimited Possibilities.

Build a Career That Creates Financial Freedom, Flexibility, and Lasting Impact!

Are you ready for more than just a job? Are you looking for an opportunity to take control of your financial future, grow professionally, and build something of your own? Are you looking for the following:

• Unlimited Earning Potential ?– Take control of your income with opportunities to grow based on your performance and dedication.
• Time Off & Flexibility – Enjoy opportunities to balance professional success with personal priorities.
• Vacation & Travel Opportunities – Explore exciting vacation stay opportunities at destinations around the world.
• Professional Development – Access training, mentorship, and opportunities to expand your knowledge and skills.
• Career Advancement – Discover opportunities for leadership, professional growth, and long-term career success.
• Entrepreneurship Opportunities – Develop the mindset, knowledge, and skills to build and grow your own business.
• Financial Stability -Building – Work toward creating a stronger financial future for yourself and your family.
• Meaningful Work – Make a positive impact by helping individuals and families protect their financial well-being.

We believe your career should do more than provide a paycheck. It should empower you to achieve your dreams, create financial stability, enjoy life, and make a meaningful difference in the lives of others.

We are looking for motivated, ambitious, and entrepreneurial-minded individuals who are passionate about personal growth, financial success, and helping families protect what matters most.

Whether you're looking to start a new career, explore the financial services and insurance industry, or develop the skills to become a successful business owner, we offer an opportunity to build a future with purpose and unlimited possibilities.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Luisa Samuel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• Bilingual - Spanish required