Customer Service Representative - State Farm Agent Team Member

Johnmerrill; Tyler (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

John Merrill - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance business.

You will establish relationships, answer inquiries, maintain records, and work with a collaborative team in Tyler, Texas, where bilingual communication is valued and community service matters.

The role offers benefits including health insurance, retirement plan, paid time off, and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish highly preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2000 and currently lead a team of 10. Before becoming an agent, I worked for State Farm Corporate, where I developed a passion for serving customers and building great teams. I'm a graduate of Texas A&M University, a proud husband, father, and grandfather, and enjoy golfing, fishing, and spending time with my family.

Giving back to the community is one of our core values. Our agency proudly supports Bethesda Health Clinic, cancer awareness initiatives, and the Hispanic Business Association. We believe in serving our community with the same care and dedication we provide our customers every day.

Our agency offers health benefits, a Simple IRA, performance bonuses and commissions, professional development, growth opportunities, fun team competitions, and exciting incentive programs. We love celebrating success - including one of our favorite traditions, a money machine that showers our top performers with $100 bills!

Our culture is energetic, family-oriented, and supportive. We embrace diversity and are proud to have a strong Spanish-speaking presence, living by the philosophy, "We do more than speak your language." I'm looking for someone who is motivated, creative, and enjoys working as part of a collaborative team.

ROLE DESCRIPTION:

As a Customer Service Representative with John Merrill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish highly preferred.