Customer Service Representative - State Farm Agent Team Member

Quay Harris - State Farm; Arlington (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Marquez Harris - State Farm Agent in Arlington, VA is seeking a Customer Service Representative Team Member to deliver exceptional service, answer policy questions, and assist with policy updates. The role supports a growing insurance agency focused on helping people protect what matters most.

You will coordinate with the team to resolve inquiries, process claims, and maintain accurate customer records while contributing to a friendly, results-driven culture.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Job description

About Our Agency

I opened my agency in 2026 and currently lead a growing team of five. Before becoming an agent with State Farm, I worked in the pharmaceutical industry. After seeing the success of several friends who became agents, I became interested in the insurance business and was drawn to the opportunity to build something of my own while helping people protect what matters most.

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2026 and currently lead a growing team of five. Before becoming an agent with State Farm, I worked in the pharmaceutical industry. After seeing the success of several friends who became agents, I became interested in the insurance business and was drawn to the opportunity to build something of my own while helping people protect what matters most. I attended Morehouse College and have a passion for both golf and music. In fact, I’ve been a DJ for over 25 years, and music has always been a big part of my life. I enjoy bringing that same energy, creativity, and connection with people into the agency. Our agency offers work-life balance, licensing reimbursement, and a $1,000 bonus for team members who complete their licensing within the desired timeframe. We believe in rewarding initiative and helping people get off to a strong start in their careers. Our culture is energetic, ambitious, and focused on growth. I’m looking for people who are hungry to succeed, bring positive energy, and have a competitive drive to win while still putting customers first. If you’re passionate about helping people, motivated to grow, and excited about being part of a new and growing agency, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Marquez Harris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $65,000.00 - $75,000.00 per year