Customer Service Representative - State Farm Agent Team Member

State Farm; Cypress (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member in Cypress, TX. You will deliver exceptional customer experiences, handle policy information, help clients with changes, and support the community-driven agency’s growth.

Ideal candidates are customer-focused, detail-oriented, and able to multitask in a fast-paced environment. This full-time role offers opportunities for advancement and a supportive team culture.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Bilingual Spanish

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our agency

I opened my agency in 2020 after serving in the military and then transitioning into sales, experiences that shaped my leadership style and strong work ethic. I was born and raised in Houston and am a proud Texas A&M supporter. Outside of work, I enjoy traveling, especially taking cruises, and my kids are now in college. Our team includes six members, and we’ve built an environment that values accountability, connection, and enjoying the journey together. We stay involved in the community by supporting local high school boosters, clubs, and nearby elementary schools. Inside the office, we keep things fun and motivating with frequent contests, bonuses, flexibility, and paid licensing. We’re looking for someone with a solid work ethic who enjoys being part of a team, working hard, and having fun both in and out of the office.

Role description

As a Customer Service Representative - State Farm Agent Team Member with Troy Hooper - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.