Customer Service Representative - State Farm Agent Team Member

Talentify; Crozet (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

Lauren W Morris, State Farm is seeking a Customer Service Representative to deliver exceptional client experiences and support community members with insurance inquiries. You will build relationships, respond to questions, and coordinate with the team to resolve issues.

This role emphasizes empathy, proactive problem-solving, and growth opportunities within the agency; base pay with commission/bonus, and benefits such as health insurance and PTO.

Qualifications

• Dedicated to customer service
• Relate to customers and anticipate needs
• Excellent communication to assist customers and coordinate with team
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Problem-solving

Empathy

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Lauren W Morris, State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Candidates looking to start their career in insurance are encouraged to apply.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Base pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience