Customer Service Representative - State Farm Agent Team Member

cooper downs - State Farm Agent; Crestview Hills (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

Opportunity for advancement

Job summary

Cooper Downs State Farm is seeking a Customer Service Representative in Crestview Hills, KY. You will help customers through the claims process, build relationships, and act as a liaison between customer needs and agency departments.

This full-time role offers growth, benefits including health and vision insurance and PTO, plus a friendly, team-oriented workplace. The ideal candidate communicates clearly, is detail-oriented, and enjoys helping the community.

Qualifications

• Experience in customer service.
• Experience managing client relationships preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• Highly detailed.
• Able to anticipate customer needs.
• Able to relate to a customer effectively.

Responsibilities

• Assisting customers in our claims process.
• Collect documentation needed to simplify our customer experience.

Skills

Customer service

Client relationships

Marketing aptitude

Communication skills

Attention to detail

Anticipate needs

Customer rapport

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Crestview Hills - KY

• Opportunity for advancement
• Paid time off
• Health insurance
• Vision insurance

ROLE DESCRIPTION

As a Customer Service Representative for Cooper Downs State Farm you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively servicing our business.

Grow your career as you better your community. As an attentive, sociable, and relationship driven professional, we are eager to have you on our team.

RESPONSIBILITIES

• Assisting customers in our claims process
• Collect documentation needed to simplify our customer experience

QUALIFICATIONS

• Experience in customer service
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Highly detailed
• Able to anticipate customer needs
• Able to effectively relate to a customer

BENEFITS

• Paid time off (holidays and personal/sick days)

Growth potential/opportunities for advancement within my agency

Compensation: $40,000.00 - $52,000.00 per year

We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Make a difference in your community every day

Gain confidence and grow your career

Join a fun and flexible workspace with a growing team