Client-Focused CSR: Claims Support & Growth

cooper downs - State Farm Agent; Crestview Hills (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

Opportunity for advancement

Job summary

Cooper Downs State Farm is seeking a Customer Service Representative in Crestview Hills, KY. You will help customers through the claims process, build relationships, and act as a liaison between customer needs and agency departments.

This full-time role offers growth, benefits including health and vision insurance and PTO, plus a friendly, team-oriented workplace. The ideal candidate communicates clearly, is detail-oriented, and enjoys helping the community.

Qualifications

• Experience in customer service.
• Experience managing client relationships preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• Highly detailed.
• Able to anticipate customer needs.
• Able to relate to a customer effectively.

Responsibilities

• Assisting customers in our claims process.
• Collect documentation needed to simplify our customer experience.

Skills

Customer service

Client relationships

Marketing aptitude

Communication skills

Attention to detail

Anticipate needs

Customer rapport

Job description

Cooper Downs State Farm is seeking a Customer Service Representative in Crestview Hills, KY. You will help customers through the claims process, build relationships, and act as a liaison between customer needs and agency departments.

This full-time role offers growth, benefits including health and vision insurance and PTO, plus a friendly, team-oriented workplace. The ideal candidate communicates clearly, is detail-oriented, and enjoys helping the community.