Customer Service Representative - State Farm Agent Team Member

Eric Ortego - State Farm Agent; Arlington (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Eric Ortego - State Farm Agent in Arlington, TX is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and help customers with policy updates. You will coordinate with agency teammates to resolve issues and support community members.

The role emphasizes accuracy, a customer-first mindset, and growth, with licensing paid by the agency, a competitive salary, flexible schedule, and opportunities for advancement within a high-performance team.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2025 after previously working as a State Farm team member in Louisiana and completing the Agent Aspirant program. Before joining State Farm, I worked as a strength and conditioning coach in Major League Baseball, and that competitive mindset still drives the culture of our office today. Our team of seven is built around growth, accountability, and pushing each other to succeed.

I graduated from the University of Louisiana at Lafayette and have been married for three years. Outside of work, I enjoy hunting, fishing, spending time with our two golden retrievers, and watching LSU baseball and football. I’m looking for someone competitive, goal oriented, and driven who is ready to embrace the mindset of “do it afraid” and grow within a high performance team environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Eric Ortego - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.