Customer Service Representative - State Farm Agent Team Member

R J Bergstrom - State Farm Agent; Coon Rapids (MN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

R J Bergstrom - State Farm Agent in Minnesota is seeking a Customer Service Representative to deliver exceptional service, build relationships, and support community customers. You will handle inquiries, coordinate with the team, and contribute to a positive, client-focused environment.

The role emphasizes strong communication, multitasking, and a dedication to helping people, with opportunities for advancement and professional development within a supportive agency culture.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2006 and currently lead a team of nine. I've been with State Farm for more than 48 years, building a career centered on helping customers and developing strong teams. Outside of work, I'm married and start most mornings with a game of pickleball.

Giving back to the community is important to me. Our agency enjoys participating in local events and supporting community initiatives that make a positive impact where we live and work.

Our agency offers health benefits, a 401(k), commission and bonus opportunities, professional development, team-building events, growth opportunities, and a strong commitment to work-life balance. We believe in investing in our team and helping each person build a rewarding career.

Our culture is supportive, professional, and positive. I'm looking for someone who is motivated to grow, enjoys working as part of a team, and contributes to a collaborative, upbeat environment. If you're ready to learn, grow, and make a difference, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with R J Bergstrom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.