Customer Service Representative - State Farm Agent Team Member

Bill-Pool---State-Farm-Agent; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Licensing paid by agency

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Bill Pool - State Farm Agent is seeking a friendly Customer Service Representative to join our on-site team in Jacksonville, FL. You will engage with customers, handle inquiries, and support day-to-day account-related tasks to help grow our local insurance business.

We value strong communication, reliability, and a genuine desire to assist clients. Benefits include licensing support, advancement opportunities, and a balanced work schedule.

Qualifications

• Must have strong customer service focus.
• Excellent communication and interpersonal skills.
• Able to multitask and stay organized.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits

• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2002 and have been with State Farm since 1989. I'm a graduate of the University of West Florida, where I earned my B.A. in Finance, graduating Cum Laude. I feel incredibly fortunate to have built my entire career with State Farm and continue doing work centered around helping people and serving our customers.

Giving back is important to our agency, and we're proud supporters of Trinity Rescue Mission and the work they do within our community.

Our agency offers a 401(k), paid time off, professional development opportunities, licensing costs paid up front, and a strong commitment to work-life balance. We believe in investing in our team and giving people the resources they need to build rewarding, long-term careers.

Our culture is customer-focused and built around having great people on the team. I'm looking for someone with strong character who is personable, enjoys building relationships, and genuinely cares about helping customers. If you're a people person who wants to learn, grow, and make a difference, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Bill Pool - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.