Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Conroe (TX); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Conroe seeks a Customer Service Representative to deliver exceptional experiences for customers and start a career in insurance. Ideal candidates possess strong communication skills and attention to detail, along with a preference for those with customer service experience.

This position offers a range of benefits including performance-based bonuses, competitive salaries, and opportunities for professional growth. Training and development will also be provided.

Qualifications

• Previous customer service experience preferred.
• Property & Casualty license preferred.
• Previous insurance experience considered in place of a license.

Responsibilities

• Greet customers and assist with front desk responsibilities.
• Respond to customer questions and provide general policy information.
• Assist customers with basic policy updates and service requests.
• Support the team with administrative tasks.
• Learn agency systems and insurance products.
• Gradually take on expanded client service responsibilities.

Skills

Strong communication and interpersonal skills

Detail-oriented with the ability to manage multiple tasks

Bilingual Spanish preferred

Job description

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Matt Springer – State Farm Agent, you will play an important role in delivering a positive and welcoming experience for customers while beginning your career in the insurance industry. This entry‑level opportunity is designed for individuals who enjoy helping others, staying organized, and learning the fundamentals of insurance operations.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Greet customers and assist with front desk responsibilities, including answering phones and directing inquiries.
• Respond to customer questions and provide general policy information.
• Assist customers with basic policy updates, documentation, and service requests.
• Support the team with administrative tasks and maintain accurate records of customer interactions.
• Learn agency systems, insurance products, and service processes.
• Gradually take on expanded client service responsibilities as experience is gained.

Qualifications

• Strong communication and interpersonal skills.
• Detail‑oriented with the ability to manage multiple tasks.
• Previous customer service experience preferred.
• Property & Casualty license preferred.
• Previous insurance experience will also be considered in place of a license.
• Bilingual Spanish preferred.

Compensation

$15.00 – $18.00 per hour.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Health Insurance.
• Our office is located in Conroe on the I‑45 Feeder.
• Our office is open Monday‑Friday 8:30‑5:00; closed Saturday/Sunday.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.