Customer Service Representative - State Farm Agent Team Member

Matt Jacob - State Farm Agent; Landisville (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Matt Jacob - State Farm Agent in Landisville seeking a Customer Service Representative to create exceptional customer experiences. Responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining accurate records. Ideal candidates display strong communication skills and a detail-oriented approach.

This role offers opportunities for growth within the agency, contributing to a supportive team culture centered around initiative and teamwork.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Must be detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2025 and is currently a growing team of two, with plans to continue expanding as we build the office. Before becoming an agent, I worked as a sales leader with State Farm, which gave me valuable experience developing teams and helping people succeed in this business.

I’m also a proud veteran, and the values of discipline, accountability, and teamwork strongly influence the way I lead and support our team.

We offer health benefits and a strong commitment to work-life balance as we continue building a supportive environment where people can grow their careers.

Our culture is centered around initiative, teamwork, and personal growth. I’m looking for someone who doesn’t wait to be told what to do—someone who is a go-getter, takes initiative, and is willing to figure things out and keep learning. We want people who want to be part of a family, contribute to something bigger than themselves, and truly help others.

If you’re motivated and want to grow alongside a new and ambitious agency, this could be a great fit.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Matt Jacob - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.