Customer Service Representative - State Farm Agent Team Member

Adam Deel - State Farm Agent; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Adam Deel is a State Farm agent in Columbus, Ohio. We are a customer-focused team seeking a CSR to be the first point of contact for clients, delivering exceptional service and solutions. You will handle inquiries, resolve issues, and ensure a positive customer experience.

Strong communication, patience, and a genuine desire to help others are essential. Training, growth opportunities, and a supportive environment are provided.

Qualifications

• In-person position based at our office in Columbus, Ohio.
• Excellent communication skills (written and verbal).
• Highly organized with keen attention to detail.
• Willingness and ability to obtain Property and Casualty License.
• Willingness and ability to obtain Life and Health License.

Responsibilities

• Establish and maintain strong customer relationships, following up as needed to ensure satisfaction and address concerns.
• Provide prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Utilize a customer-focused, needs-based approach to educate customers about their insurance options and help them make informed decisions.

Skills

Customer service

Communication

Active listening

Relationship building

Organized

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position Overview of the Customer Service Representative

Are you outgoing and customer-focused? Do you enjoy working directly with people and helping them find solutions? If you answered yes to these questions, a customer service position with our team could be the perfect fit for you! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You’ll assist with inquiries, resolve issues, and ensure every customer has a positive experience. Strong communication skills, patience, and a genuine desire to help others are essential. Join us and become part of a dynamic team that values collaboration, growth, and making a difference in the lives of our customers every day. We offer comprehensive training, opportunities for career advancement, and a supportive work environment where your contributions truly matter.

Our Agency

Adam Deel is a State Farm agent in Columbus, Ohio. We are a top ranked agency in the state of Ohio. Our work environment is fast-paced, team centric, and goal oriented. We focus on providing excellent training on the insurance industry while providing existing employees an opportunity to advance within the agency and State Farm. If you are ready to start your career in the insurance industry, our office would be a great home for you!

Responsibilities of the Customer Service Representative

• Establish and maintain strong customer relationships, following up as needed to ensure satisfaction and address any concerns.
• Provide prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Utilize a customer-focused, needs-based approach to educate customers about their insurance options and help them make informed decisions.

Qualifications for the Customer Service Representative

• In-person position based at our office in Columbus, Ohio
• Strong communication skills, including written, verbal, and active listening
• Highly organized with keen attention to detail
• Proven ability to build client rapport and foster lasting relationships
• Thrives in a fast-paced work environment
• Willingness and ability to obtain Property and Casualty License
• Willingness and ability to obtain Life and Health License

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent’s employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies’ agent selection process.