Customer Service Representative - State Farm Agent Team Member

Travis Smith - State Farm Agent; Jefferson City (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Travis Smith - State Farm Agent in Jefferson City, MO is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and support community-minded insurance clients.

You will build relationships, maintain records, and collaborate with the team while enjoying a flexible schedule and opportunities for advancement. This role emphasizes accuracy, empathy, and proactive problem-solving.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail-oriented

CS experience

Job description

Benefits:

• License Reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2004 after building 14 years of experience in sales. That background taught me the importance of strong relationships, consistent effort, and taking ownership of your results - all values that continue to shape how I lead the agency today. I’m a graduate of Lincoln University and a proud dad of three kids, all age 10 and under.

Being involved in our local community is incredibly important to me. I coach my kids’ soccer teams and our agency supports local families and youth through PTA events, the YMCA, youth sports, and high school football sponsorships. We’ve also helped cover unpaid school meal balances because we believe in stepping up where we can make a meaningful difference.

Our agency offers a 401(k) with employer match, paid time off, licensing reimbursement, and a strong commitment to work-life balance. We also invest in training and professional development to give our team members the resources they need to strengthen their skills and continue growing in their careers.

I’m looking for someone who is driven, independent, and ready to take ownership of their role while still being a strong team player. If you’re self-motivated, enjoy working toward goals, and want to be part of an established agency that invests in both its people and its community, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Travis Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.