Customer Service Representative - State Farm Agent Team Member

Zach Armiger - State Farm Agent; Clarksburg (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Training & development

Advancement opportunities

Paid time off

Commission/bonus

Job summary

Zach Armiger - State Farm Agent is seeking a customer service representative to deliver exceptional client experiences and support the agency's growth.

You will resolve inquiries, coordinate with the team, and anticipate the needs of community members served by the office. The role offers opportunities for internal advancement for driven, sales-minded candidates.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, coverages, policy changes, transfers, claims and billing.
• Educate customers about insurance options using a needs-based review.
• Communicate clearly to support business development.

Skills

Customer service

Communication skills

Needs-based selling

Proactive problem-solving

Tools

CRM software

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service representative with Zach Armiger, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBLITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days
• Valuable career-building experience

HOURS

Weekdays 9-5