Customer Service Representative - State Farm Agent Team Member

Vanessa Vargas - State Farm Agent; Chino Hills (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Opportunity for advancement

Signing bonus

Health insurance

Paid time off

401(k)

Job summary

Vanessa Vargas Agency is seeking a Customer Service Representative to join the team in Chino Hills, CA. This full-time role focuses on delivering exceptional client experiences for a growing insurance agency.

You will handle inquiries, coordinate with agency colleagues, and anticipate community needs while seeking internal growth opportunities for driven, sales-minded candidates.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving.
• Property and Casualty license preferred.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Problem solving

Team coordination

Sales oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Chino Hills - CA

• Opportunity for advancement
• Signing bonus
• Health insurance
• Paid time off
• 401(k)

ROLE DESCRIPTION

As a customer service representative with Vanessa Vargas Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Property and Casualty license preferred

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $18.00 - $28.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none