Customer Service Representative - State Farm Agent Team Member

Charles Cathey - State Farm Agent; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Health insurance

Paid time off

Flexible schedule

Training & development

Job summary

Charles Cathey - State Farm Agent is looking for a competitive Customer Service Representative team member in Chicago, IL. The role offers a chance to build customer relationships while recognizing opportunities and managing leads effectively. We value energetic, goal-oriented individuals who thrive in a rewarding sales environment.

Applicants should ideally have sales experience and be ready to meet performance goals. Our agency is committed to investing in your growth with comprehensive training and a supportive culture that values both people and performance.

Qualifications

• Sales experience in outside sales, retail, or telemarketing preferred.
• Successful track record of meeting sales goals or quotas.
• Ability to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, and market products.
• Work with the agent to establish sales and service goals.
• Maintain a strong work ethic with commitment to success.
• Ensure successful, long-lasting customer relations.

Skills

Sales experience

Customer relations

Communication skills

Adaptability

Integrity

Education

Property & Casualty license

Life/Health license or ability to attain

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Flexible schedule
• Training & development

About Our Agency

Our agency has been proudly serving the community since 2007 and is home to a team of six. We offer a Simple IRA, major medical insurance, disability insurance, PTO, sick time, and competitive bonuses throughout the year to reward great work.

We look for individuals with strong sales or customer service experience, excellent communication skills, adaptability, integrity, and a positive attitude.

What makes our agency a great place to work is simple: we invest in our team. We provide strong training, proven systems, and a supportive culture where collaboration and professional growth thrive. With meaningful marketing support and clear processes in place, our team has the tools to succeed and build lasting careers.

We’re also proud to be deeply involved in our community through partnerships with the Southeast Chicago Chamber of Commerce, Chatham Business Association, and several local initiatives including leadership roles in housing and education programs. If you’re looking to grow with a team that values both people and performance, this could be a great fit for you.

Role Description

Charles Cathey - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency.

If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with the agent to establish and meet sales and service goals.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Work alongside your agency’s team to ensure successful, long-lasting customer relations.

Qualifications

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Ability to effectively relate to a customer
• Property & Casualty license
• Life/Health license or ability to attain
• Bilingual Spanish preferred.