Customer Service Representative - State Farm Agent Team Member

Joe Ferrazza - State Farm Agent; Schaumburg (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Joe Ferrazza - State Farm Agent in Schaumburg, IL is seeking a Customer Service Representative to deliver exceptional service to policyholders and community members.

You will answer inquiries, assist with policy changes, process claims, and maintain accurate records while collaborating with a friendly team in a growth-focused agency.

Qualifications

• Clear communication with customers and team members.
• Strong attention to detail and multitasking ability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in February 2026 and currently lead a growing team of five. I bring more than 25 years of insurance industry experience, along with a unique background in professional sports, including time working with the Chicago Bears and alongside Walter Payton. I'm a graduate of Marquette University, hold an MBA, and live in Chicago with my family and three children. Those experiences have shaped the competitive, team-first approach I bring to the agency today.

Giving back is important to us, and our agency supports local food banks, schools, toy drives, and other charitable initiatives throughout the community.

We offer paid time off, paid holidays, a Simple IRA, licensing reimbursement, team lunches, tiered commission opportunities, performance bonuses, and a strong commitment to work-life balance. Professional development is also a major focus, with weekly training and access to industry professionals who help our team continually sharpen their skills and grow their careers.

Our culture is family-first, supportive, and performance-driven. We work hard, set high expectations, and make a point to recognize and celebrate success. I'm looking for someone who is hardworking, positive, coachable, personable, and confident communicating with others. Bilingual candidates are a plus. As a newer agency, this is a unique opportunity to grow with us, take on additional responsibility, and help shape what our team becomes.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Joe Ferrazza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.