Customer Service Representative - State Farm Agent Team Member

John Degirolamo - State Farm Agent; Cheltenham (Montgomery County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Salary + commission

Simple IRA

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

John DeGirolamo - State Farm Agent is seeking a team member to deliver exceptional client experiences and support the growth of the agency. Your attention to detail and customer-focused mindset will help strengthen our community presence.

You will answer inquiries, assist with policy updates, process claims, and collaborate with a small, dedicated team. We value a family-like atmosphere and offer opportunities for advancement and professional development.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Bilingual Spanish

Job description

Benefits

• Salary Plus Commission
• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Us

We’ve been proudly serving our community since 1983 and have no plans to slow down anytime soon. With decades of experience and a commitment to excellence, we’ve built a reputation for reliability and outstanding service. Our office manager has been with us for an incredible 38 years, and we are supported by a dedicated team of 3-4 professionals who make our success possible.

Our Culture

We take pride in fostering a supportive and engaging work environment. We’re not just a team; we’re a family. Beyond the office, we’re passionate about giving back, serving as active sponsors of our community and church initiatives.

Why Join Us?

With a history of excellence and a strong community presence, our agency offers a unique opportunity to grow your career in a supportive, family-like atmosphere. Join us and be part of a legacy of service and success!

ROLE DESCRIPTION:

As a Team member with John DeGirolamo , you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.