Receptionist - State Farm Agent Team Member

Smyerinsurance; Charleston (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A dynamic insurance agency in Charleston is seeking an organized Receptionist to join their team. Candidates should possess strong communication and customer service skills, along with basic computer proficiency. This role involves warmly greeting customers, managing office communications, and supporting the team with various administrative tasks. The office promotes a laid-back atmosphere where professional growth is encouraged. Compensation ranges from $30,000 to $40,000 annually.

Qualifications

• Previous experience in a receptionist or customer service role.
• Ability to engage in sales conversations.
• Strong organizational and multitasking skills.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers about insurance options.
• Support the team with various administrative tasks.

Skills

Communication skills

Customer service

Organizational skills

Interpersonal skills

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Full Time in Charleston - WV

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2011 and currently lead a close-knit team of three. Before becoming an agent, I worked for Enterprise Rent‑A‑Car, where I built a strong foundation in customer service, teamwork, and performance‑driven environments. I attended Fairmont State University and am a proud parent of five kids. Outside of the agency, I also own a dog kenneling and grooming business, which keeps life busy and fun. For our team, we offer PTO, a Simple IRA, and health benefits. When team goals are met, we also enjoy extended holiday time off, giving everyone a chance to recharge and spend more time with family. Our office culture is very relaxed and supportive, but we still focus on doing great work for our customers. We’re looking for someone who listens well, builds strong rapport with customers, is coachable, and takes action. If you’re looking for a laid‑back environment where you can grow and be part of a small, supportive team, this could be a great fit.

ROLE DESCRIPTION

David Smyer – State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist – State Farm Agent Team Member. Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation $30,000.00 – $40,000.00 per year