Customer Service Representative - State Farm Agent Team Member

Brent Holtz - State Farm Agent; Carrollton (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Clothes Stipend

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Company parties

Job summary

Brent Holtz - State Farm Agent in Carrollton, TX is seeking a motivated, people-focused team member who enjoys solving problems and building relationships. You’ll be the go-to resource for clients, helping with insurance needs and identifying coverage opportunities to earn commissions.

A stable career with room to grow awaits in a supportive, team-oriented environment. You’ll receive a base salary with monthly bonus opportunities and paid training/licensing support, plus paid time off and

Qualifications

• Friendly, professional, and customer-focused.
• Strong communication and problem-solving skills.
• Organized and detail-oriented.
• Willing to learn new technology and systems.
• Coachable with a positive attitude.
• Customer service, retail, banking, hospitality, or office experience is a plus—but not required.

Responsibilities

• Assist customers with billing questions, policy changes, payments, and insurance needs.
• Deliver exceptional service by making every interaction easy and enjoyable.
• Build lasting relationships with existing clients.
• Identify opportunities to improve coverage and recommend solutions.
• Cross-sell products to add value while earning commission.
• Collaborate with a supportive team to ensure outstanding service.

Skills

Customer service

Communication

Problem solving

Relationship building

Organized

Job description

Benefits:

• Clothes Stipend
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties

Base Pay + Bonus + Commission | Growth Opportunity | Paid Training

Looking for a job where helping people actually pays off?

We're looking for a motivated, people-focused team member who enjoys solving problems, building relationships, and finding opportunities to help customers. This isn't your typical customer service position—you'll be the go-to resource for our clients while having the opportunity to earn additional commission by identifying coverage needs and recommending solutions.

If you're organized, enjoy working with people, and want a stable career with room to grow, we'd love to meet you.

What You'll Do

• Assist customers with billing questions, policy changes, payments, and everyday insurance needs.
• Deliver exceptional service by making every customer interaction easy and enjoyable.
• Build lasting relationships with our existing clients.
• Identify opportunities to improve customers' coverage and connect them with the right insurance solutions.
• Cross-sell additional products that provide value to customers while earning commission.
• Work alongside a supportive team to ensure every client receives outstanding service.

What We’re Looking For

• Friendly, professional, and customer-focused.
• Strong communication and problem-solving skills.
• Organized and detail‑oriented.
• Comfortable learning new technology and systems.
• Coachable with a positive attitude.
• Customer service, retail, banking, hospitality, or office experience is a plus—but not required.

What You’ll Get

• Competitive base salary.
• Monthly bonus opportunities.
• Commission on successful cross‑sales.
• Paid training and licensing support.
• Paid time off and holidays.
• Career advancement opportunities into sales, leadership, or agency management.
• A supportive, team‑oriented work environment where your success is celebrated.

Why You’ll Love This Role

Unlike traditional customer service jobs, you’ll have the chance to make a real difference in customers’ lives while increasing your own income. Every conversation is an opportunity to build trust, solve problems, and help clients make informed decisions about protecting what matters most.

Whether you’re looking to build a long‑term career in insurance or simply want a position where your hard work is recognized and rewarded, this role offers stability, growth, and the opportunity to earn beyond your base salary.

Is This You?

• You enjoy helping people and building relationships.
• You take pride in staying organized and getting the details right.
• You’re motivated by goals and enjoy earning extra for your performance.
• You’re looking for a career—not just another customer service job.