Customer Service Representative - State Farm Agent Team Member

Brent Holtz - State Farm Agent; The Colony (TX); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Clothes Stipend

401(k) matching

Bonus based on performance

Company parties

Opportunity for advancement

Paid time off

Training & development

Job summary

Brent Holtz - State Farm Agent is hiring a team member in Texas to help customers with insurance needs, billing questions, and policy changes while building lasting relationships. You’ll earn base pay plus monthly bonuses and commissions, with paid training and licensing support, and opportunities for advancement in sales or agency leadership.

This role emphasizes outstanding customer service in a supportive team environment, with room to grow as you identify coverage opportunities and provide

Qualifications

• Friendly, professional and customer-focused.
• Strong communication and problem-solving skills.
• Organized and detail-oriented.
• Comfortable learning new technology and systems.
• Coachable with a positive attitude.
• Experience in customer service, retail, banking, hospitality or office work is a plus, not required.

Responsibilities

• Assist customers with billing questions, policy changes, payments, and everyday insurance needs.
• Deliver exceptional service by making every customer interaction easy and enjoyable.
• Build lasting relationships with existing clients.
• Identify opportunities to improve customers' coverage and connect them with appropriate solutions.
• Cross-sell additional products while earning commission.
• Collaborate with the team to ensure outstanding client service.

Skills

Customer service

Communication

Problem-solving

Organized

Detail-oriented

Coachable

Job description

Benefits

• Clothes Stipend
• 401(k) matching
• Bonus based on performance
• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

Base Pay + Bonus + Commission | Growth Opportunity | Paid Training

Looking for a job where helping people actually pays off?

We're looking for a motivated, people-focused team member who enjoys solving problems, building relationships, and finding opportunities to help customers. This isn't your typical customer service position—you'll be the go-to resource for our clients while having the opportunity to earn additional commission by identifying coverage needs and recommending solutions.

If you're organized, enjoy working with people, and want a stable career with room to grow, we'd love to meet you.

What You'll Do

• Assist customers with billing questions, policy changes, payments, and everyday insurance needs.
• Deliver exceptional service by making every customer interaction easy and enjoyable.
• Build lasting relationships with our existing clients.
• Identify opportunities to improve customers' coverage and connect them with the right insurance solutions.
• Cross-sell additional products that provide value to customers while earning commission.
• Work alongside a supportive team to ensure every client receives outstanding service.

What We're Looking For

• Friendly, professional, and customer-focused.
• Strong communication and problem-solving skills.
• Organized and detail-oriented.
• Comfortable learning new technology and systems.
• Coachable with a positive attitude.
• Customer service, retail, banking, hospitality, or office experience is a plus—but not required.

What You'll Get

• Competitive base salary.
• Monthly bonus opportunities.
• Commission on successful cross-sales.
• Paid training and licensing support.
• Paid time off and holidays.
• Career advancement opportunities into sales, leadership, or agency management.
• A supportive, team-oriented work environment where your success is celebrated.

Why You'll Love This Role

Unlike traditional customer service jobs, you'll have the chance to make a real difference in customers' lives while increasing your own income. Every conversation is an opportunity to build trust, solve problems, and help clients make informed decisions about protecting what matters most.

Whether you're looking to build a long-term career in insurance or simply want a position where your hard work is recognized and rewarded, this role offers stability, growth, and the opportunity to earn beyond your base salary.

Is This You?

• You enjoy helping people and building relationships.
• You take pride in staying organized and getting the details right.
• You're motivated by goals and enjoy earning extra for your performance.
• You're looking for a career—not just another customer service job.