Customer Service Representative - State Farm Agent Team Member

Jdsneadagency; California (MO); On-site; USD 50,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Service Representative to join their team. This role offers an exciting opportunity to engage with customers, providing them with valuable insights into insurance and financial products. You will play a crucial part in helping clients navigate their insurance options while delivering exceptional service. If you are a motivated individual with a passion for customer care and a desire to grow in a fast-paced environment, this position is perfect for you. You'll enjoy a supportive atmosphere where your contributions will directly impact the success of the team and the satisfaction of clients.

Benefits

401(k)

401(k) matching

Bonus based on performance

Paid time off

Profit sharing

Training & development

Qualifications

• Strong interpersonal and communication skills are essential for this role.
• Must be detail-oriented and self-motivated to succeed.

Responsibilities

• Establish and maintain customer relationships with follow-ups.
• Provide accurate and friendly customer service regarding insurance.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem Solving

Customer Service

Detail Oriented

Self-Motivated

Teamwork

Multi-tasking

Education

Property and Casualty License

Life and Health License

Tools

Windows

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Rancho Cordova, CA

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off
• Profit sharing
• Training & development

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to make presentations to potential customers
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Must be available to work the following schedule Mon Thru Fri - (No Weekends) - ($45,000 to $60,000)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $50,000.00 - $70,000.00 per year