Customer Service Representative - State Farm Agent Team Member

Adalie Allen - State Farm Agent; Bloomington (IN); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Simple IRA

Licensing reimbursement

Mentorship & trainings

Paid time off

Casual Fridays

Birthday gifts

Job summary

Allen State Farm Insurance is seeking a customer service representative to be the face of the agency, handling multiple communication channels and delivering exceptional customer experiences. You will educate clients about products and help process and manage policies.

The role emphasizes problem-solving, empathy, and a team-oriented mindset in a fast-paced, support-focused environment.

Qualifications

• Licensing required prior to start for Property & Casualty Insurance.
• Excellent communication and problem-solving skills.
• Ability to handle 50+ customer interactions daily via phone, email, text, and walk-ins.
• Strong attention to detail and organizational habits.
• Remain calm, empathetic, and professional in challenging situations.

Responsibilities

• Own the front desk experience and be the first contact for customers.
• Identify customer needs and proactively resolve questions or problems.
• Handle upset customers with empathy and professionalism, explain the reason behind actions.
• Manage underwriting memos to ensure timely policy processing.
• Maintain accurate customer records in agency systems.
• Educate customers on additional products and cross-sell opportunities.
• Support customer retention and satisfaction at every touchpoint.
• Maintain an organized, welcoming front office environment.

Skills

Licensing required

Communication skills

Problem-solving

High-volume handling

Attention to detail

Empathy under pressure

Team-oriented mindset

Job description

Benefits: As a Valued Agent Team Member you will enjoy…

• Hourly Pay + Commission and Bonuses
• Medical, Dental & Vision Benefits
• Simple IRA Retirement Plan with Company Match
• Term Life Insurance (if eligible)
• Paid Time Off (10-15 days paid and 50 hours unpaid)
• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
• Regular professional development - twice a month trainings + mentorship
• Career incentives - opportunities to earn extra PTO, travel, swag and more
• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
• Comfortable office perks - free snacks, coffee and a personalized workspace
• Purpose-driven work - help people understand and protect what matters most

What We’re Looking For:

We’re looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.

A strong candidate will bring the following qualifications and traits:

• Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)
• Exceptional communication and problem-solving skills
• Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins
• High attention to detail and strong organizational habits
• Ability to remain calm, empathetic, and professional in challenging customer situations
• Self-motivated with a team-oriented, high-performance mindset

Key Responsibilities:

• Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
• Quickly identify customer needs and proactively resolve questions, concerns, or problems
• Handle upset or concerned customers with empathy and professionalism, clearly communicating the “why behind the what”
• Manage and follow up on all underwriting memos to ensure timely policy processing
• Maintain detailed and accurate customer records within agency systems
• Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)
• Support customer retention and satisfaction efforts at every customer touchpoint
• Maintain an organized, welcoming, and professional front office environment

Why Choose a Career with Allen State Farm Insurance?

We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!).

• No nights or weekends - and we keep it fun with Casual Fridays
• Woman-owned & family-run - with a relationship-first culture
• This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.

Compensation Structure

• Base Pay (without commission, no prior experience) = $36,400
• Average Salary (with commission) = $54,600
• Top Earners (with commission) = $76,000+