Customer Service Representative - State Farm Agent Team Member

Chet Turner; Bensalem Township (Bucks County); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading insurance agency as a Customer Service Representative. You will create exceptional customer experiences while supporting a dedicated team. This role offers opportunities for growth and a chance to make a meaningful impact in the community.

Benefits

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Skills

Communication

Interpersonal Skills

Detail-oriented

Multitasking

Education

B.S. in Marketing

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With over 30 years in the insurance industry and 45+ years of combined team experience, we’re passionate about educating our community while protecting what matters most. I became a State Farm Agent to change how people experience insurance—by making it clear, respectful, and tailored to real life.

I’m a proud Delaware State University grad (B.S. in Marketing), an active community member through Big Brothers/Big Sisters of Bucks County, and honored to have earned multiple awards like Ambassador Travel, Chairman’s, and Master Agent Guild.

We’re a friendly, knowledgeable team focused on growth, service, and impact. If you're looking to join an experienced, supportive office with a strong reputation and heart for the community, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Chet Turner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.