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Bilingual Remote Healthcare Member Services Representative

Randstad USA

Fulton (MD)

Remote

USD 10,000 - 60,000

Full time

Yesterday

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Job summary

A leading company is seeking Bilingual Remote Healthcare Member Services Representatives. This role involves supporting Spanish and English-speaking members, providing exceptional service, and requires a passion for helping others. Ideal candidates will have call center experience and be comfortable working flexible hours, including weekends.

Qualifications

6+ months Call Center Experience required.
Must be bilingual in English and Spanish.

Responsibilities

Respond to a high volume of incoming calls.
Heavy data entry, updating patient profiles.

Skills

Bilingual

Customer Service

Bilingual Remote Healthcare Member Services Representative

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Randstad USA

Make a Difference in Healthcare! (Bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 11860 W. Market Pl., Fulton, MD 20759

Start Date: August 11, 2025

Compensation:

During Training: $20.57/hr.
After Training: $21.60/hr.

Training/Working Schedule:

Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 11:30am-9:30pm EST
Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing:

Respond to a high volume of incoming calls
Heavy data entry, updating patient profiles/demographics
Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

6+ months Call Center Experience (2+ yrs Customer Service Experience)
Must be bilingual in English and Spanish (Bilingual assessment required).
Able to work flexible/required hours of operation/work schedule, including weekends.
Healthcare knowledge is a PLUS but not required.
Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: (Use a computer) -

Click Here to Complete!

(A computer is required to complete Assessments- if you use a different device you will not pass automatically)

https://talentcentral.us.shl.com/player/link/90f2fc7e458440a79494e0a997fb0d1a

2. Once assessments have been completed, please email your resume to the following: carmen.kier@randstadusa.com

Seniority level

Seniority level
Entry level

Employment type

Employment type
Contract

Job function

Job function
Customer Service, Administrative, and Health Care Provider
Industries
Hospitals and Health Care

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