Account Services Rep I

Westgate Resorts; Knoxville (TN); Remote; Full time

Job summary

A leading company in the hospitality industry is seeking an Account Services Representative to manage customer accounts effectively. This role involves inbound and outbound calls to collect past due payments while ensuring compliance with federal and state regulations. The position requires strong communication skills and offers remote work opportunities with comprehensive benefits.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with generous company match

Tuition Assistance

Employee Assistance Program (EAP)

Qualifications

• Customer Service Representative experience preferred.
• Call Center experience preferred.

Responsibilities

• Communicate with owners to collect past due payments.
• Identify accounts needing additional research.

Skills

Customer Service

Communication

Job description

1 day ago Be among the first 25 applicants

Company Description

Company Description

$14 / hour plus incentives and shift differentials

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

This position is responsible for all Account Services activity on accounts to maintain the best possible portfolio performance and customer service. This may be done with the use of a predictive dialer as well as working manually from reports. Areas of responsibility are primarily inbound calls, but may include some outbound as well. Past due HOA (maintenance and taxes) are also collected. Responsible for complying with all Federal and State laws and regulations as well as internal policies and procedures.

Duties

• Communicate with owners by telephone in order to collect all past due monies owed on the account to include past due payments, past due down payments, past due maintenance, taxes, and use fees.
• Identify accounts that need additional research or skip tracing and take necessary action to ensure the account is contacted in a timely fashion.
• Provide accurate information to owners regarding their account during every communication.
• Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during even the most difficult calls.
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Customer Service Representative experience preferred
• Call Center experience preferred
• Must have a dedicated homework space that is free from distractions and interruptions
• Must have a stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps
  
  
  

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you to have a stable connection to your Internet Service Provider with a reliable and consistent network (minimum internet download of 100 Mbps and 10 Mbps upload speed.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
  
  
  

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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