Customer Service Representative - State Farm Agent Team Member

Holly Coy Leftwich - State Farm Agent; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Holly Coy Leftwich - State Farm Agent is seeking a Customer Service Representative to provide exceptional customer experiences and support the growth of a local insurance agency in Louisville, KY. You will handle policy information, changes, claims, and customer inquiries while delivering friendly service.

You’ll join a family-like team with hands-on coaching, opportunities for advancement, and a competitive base salary with bonuses and incentives throughout the year.

Qualifications

• Strong communication and interpersonal skills for handling inquiries and policy information.
• Detail-oriented with the ability to multitask across policies, updates, and claims.
• Previous customer service experience is preferred for building client relationships.
• Bilingual Spanish is preferred to support a diverse client base.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Bilingual Spanish (preferred)

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2021, and today I’m proud to lead a team of seven. Before becoming an agent, I spent several years as a State Farm team member, which gave me a strong foundation and a clear understanding of what it takes to succeed in this business. I’m very family-oriented — married, with four kids and a grandchild — and that same sense of family is at the heart of our office culture.

Community involvement matters to us, and we stay active through events like Donuts with Santa and other local initiatives that allow us to give back. Inside the agency, I work hard to maintain a warm, supportive, and collaborative environment. I value dependability, positivity, and people who genuinely enjoy being part of a team. Culture alignment is everything here.

What can a new team member expect when joining my agency? You’ll be part of a team that truly feels like family. This isn’t just a job — it’s a long-term career with unlimited earning potential, a competitive base salary, and bonuses and incentives throughout the year. There’s plenty of room to grow within the agency, and I provide hands‑on coaching to help you develop professionally and personally.

We love to have fun, support one another, and make a meaningful impact in our community and in our customers’ lives. Your ideas matter, your voice is valued, and your contributions will help shape our success.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Holly Coy Leftwich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.