Customer Service Representative - State Farm Agent Team Member

Julia Johnson; Auburn (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Julia Johnson State Farm Insurance Agency is seeking a bilingual professional to grow from customer service into Property & Casualty sales, with opportunities to expand into Life & Health insurance. The role emphasizes building relationships, delivering excellent service in English and Spanish, and pursuing licensing in Washington.

This is a full-time position with development opportunities and a supportive team culture.

Qualifications

• Bilingual in English and Spanish with strong communication.
• Customer-focused with ability to resolve concerns.
• Sales-oriented with proactive outreach.
• Career-minded with willingness to develop in insurance sales.
• Coachable and eager to learn with accountability.
• Self-motivated, dependable, and hardworking.
• Organized and detail-oriented, managing multiple tasks.
• Tech-savvy and quick to learn new software.
• Team player contributing to a performance-driven environment.

Responsibilities

• Deliver exceptional customer service via phone, email, text, and in-person interactions in English and Spanish.
• Assist customers with policy inquiries, payments, coverage changes, insurance documentation, and claim questions.
• Build lasting customer relationships through proactive communication and follow-through.
• Maintain accurate customer records and efficiently manage service requests.
• Collaborate with team members and appropriate support departments to resolve customer needs.

Skills

Bilingual: English/Spanish

Customer-focused

Sales-oriented

Career-minded

Coachable

Self-motivated

Organized & detail-oriented

Technology-friendly

Team-oriented

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Bilingual Insurance Account Representative – Customer Service & Sales Development

Julia Johnson State Farm Insurance Agency

Employment Type: Full-Time
Start Date: Immediate

About the Opportunity

Julia Johnson State Farm Insurance Agency is seeking an enthusiastic, career-minded professional who enjoys helping people, building relationships, and achieving goals.

This opportunity is designed for someone who wants to grow beyond a traditional customer service role and develop into a well-rounded insurance professional.

You’ll begin by building a strong foundation in customer service, insurance products, and agency operations. As you demonstrate proficiency and readiness, you’ll progressively develop into Property & Casualty insurance sales, with opportunities to expand into Life & Health insurance.

Our long-term goal is to develop versatile team members who confidently manage customer relationships, deliver exceptional service, and identify opportunities to help customers protect what matters most. For individuals with leadership aspirations, additional development opportunities may include the State Farm Agent Aspirant program.

Key Responsibilities

Customer Service & Relationship Management

• Deliver exceptional customer service in English and Spanish through phone, email, text, and in-person interactions.
• Assist customers with policy inquiries, payments, coverage changes, insurance documentation, and claim-related questions.
• Build lasting customer relationships through proactive communication and consistent follow-through.
• Maintain accurate customer records and efficiently manage service requests.
• Collaborate with team members and appropriate support departments to resolve customer needs.

Insurance Sales & Professional Development

• Develop a strong foundation in customer service, insurance products, and agency operations.
• Learn to identify customer needs, conduct coverage reviews, and recommend appropriate insurance solutions.
• Progress into Property & Casualty sales, including quoting, presenting coverage options, and building customer relationships.
• Expand into Life & Health insurance through additional training, licensing, and hands-on experience.
• Participate in ongoing coaching, sales training, and professional development.
• Develop into a well-rounded insurance professional capable of managing both customer service and sales responsibilities.

Qualifications & Ideal Candidate Profile

We’re looking for someone who combines strong interpersonal skills with the motivation and discipline to build a successful insurance career.

• Bilingual: Fluent in English and Spanish, with strong communication skills in both languages.
• Customer-Focused: Enjoys helping people, resolving concerns, and building lasting relationships.
• Sales-Oriented: Comfortable initiating conversations, identifying needs, and working toward performance goals.
• Career-Minded: Motivated to develop professionally and pursue opportunities in insurance sales.
• Coachable: Welcomes feedback, training, accountability, and continuous improvement.
• Self-Motivated: Demonstrates initiative, dependability, and a strong work ethic.
• Organized & Detail-Oriented: Manages multiple responsibilities while maintaining accuracy and professionalism.
• Technology-Comfortable: Confident learning new software, customer management systems, and digital tools.
• Team-Oriented: Contributes to a collaborative, positive, and performance-driven environment.

Preferred Experience

• 1-2 years of customer service experience preferred.
• Previous sales or office experience is a plus.
• Insurance experience is not required.

Licensing Requirements

Candidates must be willing and able to obtain the appropriate Washington State insurance licenses within the agency's established timeframe. Guidance and resources will be provided to support the licensing process.

Compensation, Benefits & Incentives

Competitive Compensation

• Base compensation
• Monthly individual performance incentives
• Year-end team performance bonus
• Year-end team trip

Paid Time Off

• Paid vacation
• Paid holidays
• Three floating holidays, including your birthday

Employee Benefits

• Health, dental, and vision coverage
• Group life insurance
• 401(k) and profit-sharing plan

Professional Development

• Structured onboarding and ongoing training
• Individual coaching with internal and external coaches
• Hands-on mentorship and cross-training
• Opportunities for professional advancement and leadership development
• Potential preparation and sponsorship for the State Farm Agent Aspirant program for qualified team members

Our Agency Culture

At Julia Johnson State Farm Insurance Agency, we believe that high expectations, teamwork, and professional growth go hand in hand.

We’re a close-knit, performance-driven team that values accountability, initiative, collaboration, and exceptional customer service.

We work hard, recognize accomplishments, support one another, and enjoy celebrating our successes through team outings, birthday celebrations, potlucks, bowling, and holiday events.

Our goal is to create an environment where motivated individuals can develop their skills, contribute meaningfully, and build rewarding long-term careers.

Ready to Build Your Future With Us?

If you’re bilingual, ambitious, eager to learn, and excited about developing both customer service and insurance sales expertise, we’d like to hear from you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Advancement opportunities are based on individual qualifications, performance, licensing, and agency business needs.