Customer Service Representative - State Farm Agent Team Member

Sierra Juhl - State Farm Agent; Farmington (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance reimbursement

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Sierra Juhl - State Farm Agent in Farmington, Minnesota, is seeking a Customer Service Representative - State Farm Agent Team Member to provide exceptional customer experiences. This role involves addressing customer inquiries, assisting with policy changes, and processing claims.

Successful candidates will possess strong communication skills, attention to detail, and a desire to help others. The position offers opportunities for growth in a supportive agency environment that values collaboration and self-motivation.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits:

• Health insurance reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

Since opening my agency in 2021, I’ve built a small but dedicated team of five and created an environment that blends support, independence, and growth. My journey into the insurance world was a unique one — I was recruited by State Farm without any prior background in the industry. I embraced the challenge, bringing with me experience as a sales performance manager in the auto field, a background in the medical industry, and even an education in art. Entrepreneurship runs in my blood, as both sides of my family are small business owners, which gives me a deep appreciation for hard work and ambition.

Community involvement and connection are important to us. We enjoy participating in local events like outdoor movies and concerts in the park, and we make it a priority to host monthly team-bonding activities. Every month, we dedicate a full day to social media and outreach to further engage with our community and expand our impact.

Our office culture is rooted in trust, collaboration, and self-motivation. I’m deeply committed to investing time, energy, and training into my team, but I also believe in giving people the space to take initiative and grow without constant oversight. The ideal team member is someone who asks questions, works hard, and takes pride in getting things done independently. We believe in working hard, playing hard, and celebrating wins together.

If you’re self-driven, eager to learn, and excited about the chance to grow in a supportive yet empowering environment, this could be the perfect place for you.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Sierra Juhl - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.